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  1. Treating Customers Fairly (TCF)

Treating Customers Fairly (TCF)

At Target Car Leasing Ltd, we are dedicated to providing the best possible customer service and treating you fairly and with respect at all times. Since we were formed in 2010, we have always prided ourselves on delivering the highest standards of service which our customers can be truly satisfied with. We hope and expect that by doing so, and by not asking for holding deposits, we are extended the same courtesy and respect from our customers.

Although some of us arguably didn’t need the obvious stating, as the following were very much part of our core principals in any case, Treating Customers Fairly (TCF) is a key principle set by the national financial regulator the Financial Conduct Authority (FCA) to ensure that customers are treated fairly.

It is a document that was created to explain in depth, how our industry should carry out every aspect of their business. The FCA have set out six ‘Treating Customers Fairly’ principles which outline how we communicate and engage with our customers, the quality of service we provide and the fairness of our procedures. As a fully licensed broker we are proud to continue to follow the FCA’s treating customers fairly guidelines:

Outcome 1: Customers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.

Outcome 2: Products and services marketed and sold in the retail market are designed to meet the needs of any identified consumer groups and are targeted accordingly.

Outcome 3: Consumers are provided with clear information and are kept appropriately informed before, during and after point of sale.

Outcome 4: Where consumers receive advice, the advice is suitable and takes account of their circumstances.

Outcome 5: Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.

Outcome 6: Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.

How does Target Car Leasing Ltd ensure customers are treated fairly?