The Financial Conduct Authority (FCA) is the independent regulator of financial services.
The FCA require us to provide you with an Initial Disclosure Document to help you decide if our services are right for you. This document provides information about Nationwide Vehicle Contracts Limited, the products we offer, the services we will provide, what we charge for our services, who regulates us, what to do if you have a complaint, and details about the Financial Services Compensation Scheme.
Target Car Leasing Ltd is authorised and regulated by the Financial Conduct Authority.
Target Car Leasing Ltd is a credit broker, not a lender. We provide motor vehicle finance brokerage services to customers via a third party finance partner on a lease agreement. Our registered address is Windrush House, 15 Marshall Avenue, Worthing, West Sussex BN14 0ES. Our Financial Conduct Authority Firm Reference Number is 727960. You can verify our status on the Financial Services Register by visiting the FCA’s website at www.fca.org.uk or by contacting the contact centre on 0845 606 9966.
We will provide you with either comparable details of firms most appropriate to your lending requirements, or general information relating to finance products. In assessing your requirements, we may ask you for any information about your personal circumstances and objectives, that may be relevant in identifying your needs. It is important that you provide us with accurate information, so that we can offer you relevant and accurate vehicles and pricing.
As a Financial Conduct Authority regulated credit broker, we may introduce you to a range of finance providers or dealerships, who may be able to help you finance your vehicle and provide other products/services, such as vehicle maintenance and servicing packages. We will only offer products from a carefully selected panel of finance providers. We will not refer you outside of this panel, without your express permission. You can ask us where we are seeking to place your business at any time, and are you are under no obligation to take advantage of any service we offer you.
We may receive a fee for introducing you to one of our many lenders or car dealerships who assists with your agreement. Equally, we may charge you a Documentation/Agency Fee for our services – this will always be disclosed at the first point of contact, and shown on your quotation/s.
Depending on whether we are to be paid a commission from the finance company/supplying dealer we introduce you to or not, depends on the level of our Documentation Fee (if and when one is being aplied). We will charge customers anything from £100-£300 + VAT for our services, and again, this will be made absolutely clear from our first contact with you, and right throughout the quotation and ordering process. Target Car Leasing Ltd will request payment of our Documentation Fee (if one is being applied) once your vehicle is in stock and we are booking a delivery with you, NOT at the point of order like many other companies.
We work hard to ensure that the services we offer are fair and that our communication to our customers is clear and not misleading. However, if you are unhappy with our service and you wish to register a complaint, please contact us either in writing to: Complaints Department, Target Car Leasing Ltd, Unit 7, Thesiger Close, Worthing, West Sussex, BN11 2RN. Alternatively, you can call us on 01903 20 50 30 or email firstname.lastname@example.org
To help us resolve your problem, you should provide the following information:
We will answer any complaints as quickly as possible but we will always aim to issue our final response within 2 weeks.
If we cannot settle your complaint to your satisfaction, you may be entitled to refer it to the Financial Ombudsman Service. A copy of our full complaints procedure is also available on the home page of our website. http://www.targetcarleasing.co.uk/terms